Sample Orders and Returns

This policy explains how sample orders are quoted and how to request a change, return or refund. It separates an unpaid payment attempt from a paid order and describes the sample-fee credit recorded for eligible orders.

Scope of these website terms

These website terms apply to online sample orders submitted through this website, for both Housing Kits and Full Sets. Bulk and production transactions are governed by a separate written contract signed by both parties; that contract takes precedence over these website terms.

Ordering a sample

Select the model and available configuration on the product page. A Housing Kit uses the listed sample price where one is confirmed, with shipping quoted before payment. Check the model’s inclusion list: a Kit is for completion by the buyer and does not include a COB module, LED driver or COB holder unless expressly stated.

A Full Set upgrade follows a quotation path. The chosen components, upgrade amount and shipping are confirmed, and the bill of materials is locked before a payment link is issued. Submitting either request creates an unpaid order for review, rather than an immediate payment. Where a product has no confirmed price, request a quotation without assuming a price or dispatch date.

See What is a Kit? for component scope and the Terms and Conditions for assembly and destination-market responsibilities.

Full sample-fee credit within 180 days

For a sample order carrying the full-credit terms, the sample fee is eligible for full credit against a subsequent bulk production order within 180 days, as recorded in the sample order and its quotation. This is a credit towards that subsequent order, not a cash refund merely because a sample was ordered.

Provide the sample order reference when requesting the production quotation and ask us to confirm the eligible sample fee, the applicable 180-day period and the credit to be shown. The agreed quotation should make those details clear before payment. Do not assume that shipping charges, duties or other amounts are part of the sample fee; ask for the credit amount to be itemised.

The website does not automatically redeem the credit at checkout. This policy does not add a minimum production quantity or an unrecorded start date for the 180-day period. Those details must be resolved in the quotation where they are relevant.

Cancelling a payment approval

If you leave or cancel PayPal approval before capture, no completed payment is established by that approval attempt alone. A valid unpaid order can remain available for another payment attempt. Check its current status and use the current payment link; an expired or revised quotation may require a new link.

A payment-provider cancellation is different from an order marked Cancelled in the order system. If payment may already have completed, or the result is unclear, contact us before trying again. Supply the order reference and relevant confirmation so that the payment record can be checked.

Requesting an order change or cancellation

Contact us with the order reference, the requested change and whether payment has been made. For an unpaid order, configuration changes can require a revised quotation. For a paid order, the available handling depends on the agreed terms and the production or dispatch position.

Submitting a cancellation request does not itself cancel a paid order. We review the request and confirm the available action. This policy does not promise a universal cancellation window or an automatic refund after manufacture or dispatch.

Returns and approved full refunds

Before sending a return, explain the issue and obtain return instructions, including the destination and any agreed shipping arrangement. Include relevant photographs or specifications if they help identify damage or a mismatch. Do not send goods to either published company address without those instructions.

Where a full refund is approved, it is processed through the payment gateway and recorded against the order. Payment-provider processing and the receiving account can affect when it becomes visible to the buyer; no fixed arrival time is promised here. The implemented full-refund route does not establish a partial-refund service or an unconditional return entitlement.

Sample orders use an EXW (Incoterms® 2020) basis with an express handover arrangement: risk passes when goods leave our factory or are handed to the first carrier, as applicable, modifying the standard EXW making-available point. Seller-arranged transport or export procedures do not change that allocation; freight and agency fees are itemised in the quotation. The buyer handles import clearance, destination duties and taxes. Transit loss or damage claims are made to the carrier, with our assistance in providing dispatch evidence. Read Shipping and Duties for the complete delivery terms. Nothing in this policy limits rights or obligations that applicable law does not allow the parties to exclude.

Website operator and contact

This website is operated by KAIFON Lighting Co., Ltd (凯澳照明有限公司), registered office at Rooms 1318-19, Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong.

Factory & Shipping: Room 701, Building 4, Guangda Zhichuang Industrial Park, Leliu Subdistrict, Shunde District, Foshan, Guangdong 528332, China. This is the operating and dispatch location; please obtain instructions before sending any return.

Contact: info@kf-lighting.com. Please allow up to two business days for an initial response. For response-time calculations, business days are Monday to Friday, excluding public holidays in mainland China (UTC+8).