Shipping and Duties

Shipping is confirmed for the destination and configuration of each order. A Kit sample price does not, on its own, include a confirmed delivery quotation. Full Set orders also require confirmation of the selected components and upgrade amount before a final payable quotation is issued.

Scope of these website terms

These website terms apply to online sample orders submitted through this website, for both Housing Kits and Full Sets. Bulk and production transactions are governed by a separate written contract signed by both parties; that contract takes precedence over these website terms.

Information used for the shipping quotation

Provide the delivery country, complete address and recipient contact details, together with the requested products and quantities. Indicate any carrier preference or delivery restriction when making the request. The chosen configuration and packing information form part of the review; a preference does not guarantee that a particular carrier or service is available.

The quotation identifies the agreed shipping charge and destination. Ask about the carrier, service, timing and any quotation validity limit before payment if these are important to the project. This policy does not promise a fixed dispatch date, worldwide transit time or a universal shipping rate. Changes to the address, quantity, configuration or service can require a revised quotation.

For a Housing Kit sample, the order remains unpaid while the shipping quote is prepared. For a Full Set, the upgrade price and locked component configuration are also confirmed before payment. Use Request a Quote when details are still being specified.

EXW basis and agreed risk transfer

Online sample orders are quoted on an EXW (Incoterms® 2020) basis, subject to this express handover arrangement: risk passes to the buyer when goods leave our factory or are handed to the first carrier, as applicable. The quotation identifies the agreed handover point. This agreed risk-transfer point modifies the standard EXW making-available point.

We may arrange transport and export procedures on the buyer’s behalf. Freight and agency fees are itemised in the quotation; making these arrangements does not change the agreed allocation of risk. The buyer is responsible for import clearance, destination duties and taxes, and related import requirements.

The quotation does not include destination duties or taxes unless an item is expressly identified. Confirm the handover point, the transport arrangements and the separately quoted charges before accepting the order.

Destination duties, taxes and clearance

Destination authorities and service providers determine the applicable import requirements and charges. We do not publish an estimated tax amount as a guaranteed total. The buyer should check the receiving country’s requirements, identify who will act as importer and arrange the information or authorisations needed for clearance.

Provide accurate recipient and shipment details, and respond to clearance requests from the carrier or authority. A clearance delay or missing information can affect delivery. Any proposed extra arrangement or charge should be clarified against the order and the applicable provider’s requirements; it is not automatically included in the original shipping quotation.

Transit loss or damage

Claims for loss or damage in transit are made to the carrier. We assist by providing dispatch evidence and available shipment records. Report a shipment issue promptly with the order reference and relevant evidence so that the carrier’s claim requirements can be checked; check any applicable carrier deadlines.

Dispatch and delivery information

The Factory & Shipping address below is the operating and dispatch location. The Hong Kong address is the registered office of the legal entity. Neither address is an instruction to send an unsolicited return.

Where tracking has been added to the order, use the order-status page and the carrier’s own tracking service to follow the shipment. A carrier update and an internal order status can change at different times. If there is a discrepancy, include the order reference when contacting us.

On receipt, check the shipment against the order and retain relevant packaging and photographs if there is damage or a mismatch. Contact us with the order reference and the observed issue so that the shipment can be reviewed. This policy does not introduce an unverified fixed claims window or waive rights under applicable law.

Changes, returns and related terms

Request address or service changes before dispatch as early as possible. A change may require a revised shipping arrangement and quotation; do not assume that a submitted request has already changed the carrier’s instructions.

Before returning goods, obtain case-specific instructions under the Sample Orders and Returns Policy. Review the Terms and Conditions for the Kit and Full Set supply responsibilities.

Website operator and contact

This website is operated by KAIFON Lighting Co., Ltd (凯澳照明有限公司), registered office at Rooms 1318-19, Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong.

Factory & Shipping: Room 701, Building 4, Guangda Zhichuang Industrial Park, Leliu Subdistrict, Shunde District, Foshan, Guangdong 528332, China. This is the operating and dispatch location; please obtain instructions before sending any return.

Contact: info@kf-lighting.com. Please allow up to two business days for an initial response. For response-time calculations, business days are Monday to Friday, excluding public holidays in mainland China (UTC+8).