Terms and Conditions

These terms describe the business supply process for Housing Kit samples and quoted Full Set configurations. Read them with the product details and the written quotation for your order. Product-specific inclusions, accepted specifications and agreed order terms must be checked before payment.

Scope of these website terms

These website terms apply to online sample orders submitted through this website, for both Housing Kits and Full Sets. Bulk and production transactions are governed by a separate written contract signed by both parties; that contract takes precedence over these website terms.

Two supply paths

A Housing Kit is a component supply for a buyer who will complete the lighting assembly. Use the inclusion list for the selected model: the standard Kit scope excludes the COB module, LED driver and COB holder unless the product expressly states otherwise. A reference to a compatible component or component brand does not make it part of the Kit.

Where a sample price is available, a Kit request uses that listed price together with the selected quantity and any priced options. Submission creates an unpaid order for quotation review; it is not an immediate payment or confirmation of shipping cost. A product without a confirmed price requires a quotation.

A Full Set upgrade is quoted to suit the requested configuration. The component brand pool is a starting point for specification, subject to confirmation for the chosen model. The upgrade cost and shipping are confirmed in the quotation before payment. For an introduction to the two paths, see What is a Kit?.

Quotation, configuration and payment

Check the model, quantity, colour, beam or other available options, destination and quoted amounts. A Full Set payment quotation uses a locked bill of materials identifying the COB brand and model, driver brand and model, and batch or revision. Raise any mismatch before paying; a change can require a revised quotation and configuration lock.

A payment link is made available once the order is ready for payment. The order record and payment confirmation identify the amount and currency. A payment approval screen alone is not proof of a completed capture. If the result is unclear, check the order status and contact us before attempting another payment.

Kit assembly and destination-market responsibility

For a Housing Kit, the buyer is responsible for selecting suitable components, completing the final assembly and verifying the completed product for its intended use and destination market. This includes electrical and thermal compatibility, safe assembly and installation, required testing, documentation, labelling and any conformity assessment or certification required for the finished product.

A Kit listing or component-brand reference is not a declaration that the buyer’s completed luminaire complies with a destination’s requirements. The buyer must identify those requirements and arrange competent design, assembly and verification. Responsibilities that applicable law imposes on a party and does not permit it to transfer remain with that party.

For a Full Set, tell us the intended market and specification before quotation. The agreed bill of materials defines the supplied configuration; it does not, by itself, establish certification or suitability for every installation or jurisdiction. Any required evidence or additional testing must be expressly confirmed for the order.

Delivery and import charges

Online sample orders are quoted on an EXW (Incoterms® 2020) basis, subject to this express handover arrangement: risk passes to the buyer when goods leave our factory or are handed to the first carrier, as applicable. The quotation identifies the agreed handover point. This agreed risk-transfer point modifies the standard EXW making-available point.

We may arrange transport and export procedures on the buyer’s behalf. Freight and agency fees are itemised in the quotation; making these arrangements does not change the agreed allocation of risk. The buyer is responsible for import clearance, destination duties and taxes, and related import requirements.

Claims for loss or damage in transit are made to the carrier. We assist by providing dispatch evidence and available shipment records. Report a shipment issue promptly with the order reference and relevant evidence so that the carrier’s claim requirements can be checked; check any applicable carrier deadlines. Review the Shipping and Duties Policy before accepting the quotation. A carrier preference is a request, not a guaranteed service or transit time.

Sample credit, cancellation and refunds

Where the sample order carries the full-credit terms, the sample fee can be credited in full against a subsequent bulk production order within 180 days, subject to the conditions recorded in the sample order and quotation. Have the eligible order and credit confirmed in the subsequent quotation; the website does not automatically apply this credit at checkout.

Cancelling a PayPal approval before payment capture can leave a valid unpaid order available for another payment attempt. This differs from cancelling an order in the order system. Changes to a paid order, cancellation after payment and returns require review of the order’s production or dispatch position and the agreed terms.

An approved full refund is processed through the payment gateway and recorded against the order. This capability is not an unconditional right to cancel or return every order. See the Sample Orders and Returns Policy for the process. Nothing in these terms removes rights or obligations that cannot be excluded under applicable law.

Questions and order records

Keep the quotation and order reference, and check the order-status page when following an order. If the displayed status conflicts with a provider confirmation or agreed configuration, contact us so that the record can be reviewed before further action.

Website operator and contact

This website is operated by KAIFON Lighting Co., Ltd (凯澳照明有限公司), registered office at Rooms 1318-19, Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong.

Factory & Shipping: Room 701, Building 4, Guangda Zhichuang Industrial Park, Leliu Subdistrict, Shunde District, Foshan, Guangdong 528332, China. This is the operating and dispatch location; please obtain instructions before sending any return.

Contact: info@kf-lighting.com. Please allow up to two business days for an initial response. For response-time calculations, business days are Monday to Friday, excluding public holidays in mainland China (UTC+8).